Politique d’expédition

Shipping Policy

Worldwide Shipping

At Bhadohi Loom, we proudly offer worldwide shipping on our handcrafted rugs and home décor collections. Every piece is carefully made by skilled artisans and securely packaged to ensure it arrives safely at your doorstep.

We currently ship to most countries across:

  • United States
  • United Kingdom
  • Europe
  • Canada
  • Australia
  • Middle East
  • Asia and other international destinations

Free Shipping

We offer free worldwide shipping on all orders.

  • No additional packaging fees
  • No hidden handling charges

Please note that customs duties, VAT, or import taxes (if applicable in your country) are the responsibility of the customer.

Processing Time

All rugs are handmade to order with attention to detail and craftsmanship.

Standard Processing Time:

  • 10–15 business days

Custom & Personalized Rugs:

Custom-made rugs or special size requests may require additional production time depending on the complexity of the design and dimensions.

Shipping & Delivery Time

Once your order has been completed and dispatched:

Estimated Delivery Time:

  • 5–7 business days

We ship using trusted international courier partners such as:

  • FedEx
  • DHL
  • UPS
  • Equivalent premium logistics providers

You will receive a shipping confirmation email along with tracking information once your order has been shipped.

Order Tracking

  • Tracking details are usually activated within 24–48 hours after dispatch
  • Customers can track their shipment directly through the courier’s official website

If you experience any issues with tracking updates, please contact our support team.

Packaging Information

Each rug is carefully packed using secure protective packaging materials to prevent damage during transit.

Please note:

  • Rugs may arrive folded or compressed for safer shipping
  • Minor creases are normal and will naturally flatten within a few days after unpacking

Shipping Delays

While we work hard to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather conditions
  • International transit disruptions
  • Courier service delays

We appreciate your patience and understanding in such situations.

Incorrect Address Information

Please ensure that your shipping address is complete and accurate before placing your order.

Bhadohi Loom is not responsible for delays or lost shipments caused by incorrect or incomplete address information provided by the customer.

Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery with photos of:

  • The packaging
  • Shipping label
  • Product condition

We will review the issue and assist you as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, feel free to contact us anytime:

Bhadohi Loom
📧 support@bhadohiloom.com