Conditions d’utilisation
Terms of Service
OVERVIEW
Welcome to Bhadohi Loom. Throughout this website, the terms “we,” “us,” and “our” refer to Bhadohi Loom. We operate this website, including all information, tools, products, and services available through it, to provide you with a premium shopping experience for handmade rugs and home décor products.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced herein, such as our Privacy Policy and Return Policy. If you do not agree with these Terms, please do not use our website or services.
Our store is powered by Shopify, which enables us to securely provide our products and services to you.
SECTION 1 – ELIGIBILITY & ACCOUNT
By using our website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or guardian.
When placing an order or creating an account, you agree to provide accurate, current, and complete information including your name, shipping address, billing details, and payment information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
SECTION 2 – PRODUCTS & HANDMADE VARIATIONS
At Bhadohi Loom, every rug is handcrafted by skilled artisans. Due to the handmade nature of our products:
- Slight variations in color, texture, size, and pattern may occur
- Colors may appear differently depending on screen settings and lighting conditions
These variations are natural characteristics of handmade craftsmanship and are not considered defects.
We reserve the right to modify or discontinue products at any time without prior notice.
SECTION 3 – ORDERS & ACCEPTANCE
Placing an order on our website constitutes an offer to purchase a product.
We reserve the right to accept, decline, limit, or cancel any order at our sole discretion, including orders that appear fraudulent or violate these Terms.
Orders are considered accepted only after payment has been successfully processed and you receive an order confirmation email.
Please review your order carefully before completing checkout, as cancellations may not be possible once production or shipping has started.
All returns and exchanges are subject to our Return & Refund Policy.
SECTION 4 – PRICING & PAYMENTS
All prices listed on our website are subject to change without notice.
Prices displayed do not include:
- Customs duties
- Import taxes
- VAT or local taxes
These charges, if applicable, are the responsibility of the customer.
By making a purchase, you represent that:
- Your payment information is accurate and authorized
- Charges incurred will be honored by your payment provider
- You agree to pay all applicable charges related to your order
SECTION 5 – SHIPPING & DELIVERY
Delivery times provided on our website are estimates only and are not guaranteed.
We are not responsible for shipping delays caused by:
- Courier services
- Customs clearance
- Weather conditions
- Natural events
- Circumstances beyond our control
Once an order has been handed over to the shipping carrier, the risk of loss and ownership transfers to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including:
- Logos
- Product images
- Designs
- Text
- Graphics
- Videos
- Branding
is the intellectual property of Bhadohi Loom and is protected under copyright, trademark, and intellectual property laws.
You may not reproduce, copy, distribute, modify, or use any content from this website without prior written permission from Bhadohi Loom.
SECTION 7 – THIRD-PARTY TOOLS & LINKS
Our website may contain links to third-party websites or services that are not owned or controlled by Bhadohi Loom.
We are not responsible for the content, policies, accuracy, or practices of third-party websites. Your interaction with such websites is entirely at your own risk.
SECTION 8 – PRIVACY
Your submission of personal information through the website is governed by our Privacy Policy.
Because our store is hosted on Shopify, some information may also be processed by Shopify to facilitate secure transactions and website functionality.
SECTION 9 – CUSTOMER FEEDBACK & REVIEWS
If you submit reviews, comments, suggestions, photos, or other content to us, you grant Bhadohi Loom the right to use, reproduce, publish, and display such content for marketing and business purposes without compensation.
You agree not to submit unlawful, misleading, abusive, defamatory, or offensive content.
SECTION 10 – ERRORS & INACCURACIES
Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct such errors and update information at any time without prior notice.
SECTION 11 – PROHIBITED USES
You may not use our website or services:
- For unlawful purposes
- To violate intellectual property rights
- To distribute malicious software or spam
- To collect personal data from others
- To interfere with website security or functionality
- To engage in fraudulent or harmful activities
Violation of these Terms may result in termination of your access to our services.
SECTION 12 – DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee that:
- The website will be uninterrupted or error-free
- Product colors displayed on screens will exactly match the actual product
- The services will always meet your expectations
Some jurisdictions may not allow certain warranty exclusions, so portions of this section may not apply to you.
SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Bhadohi Loom shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Your use of the website
- Delays in shipping
- Product misuse
- Errors or interruptions in service
- Loss of data or profits
Our total liability shall never exceed the amount paid for the product purchased.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Bhadohi Loom, its owners, employees, affiliates, and service providers from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of our services.
SECTION 15 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of Uttar Pradesh, India.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Bhadohi, Uttar Pradesh, India.
SECTION 16 – CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon posting to this page. Continued use of our website after updates constitutes acceptance of the revised Terms.
SECTION 17 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
Bhadohi Loom
Madhaipur Khamaria, Bhadohi 221306
Uttar Pradesh, India