Política de reembolso

Return & Refund Policy

At Bhadohi Loom, we take pride in creating premium handmade rugs with exceptional craftsmanship and quality. If for any reason you are not fully satisfied with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return window, which means you have 30 days from the date of delivery to request a return. 

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Include original tags and packaging

  • Be accompanied by proof of purchase or receipt

To initiate a return, please contact us at support@bhadohiloom.com.

Once your return request is approved, we will provide detailed return instructions. Please note that items sent back without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The item is defective

  • You received the wrong product

In cases where the return is due to our error, Bhadohi Loom will cover the return shipping charges.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your rug arrives damaged, defective, or incorrect, contact us immediately at support@bhadohiloom.com with photos of the issue so we can resolve it promptly.

We are committed to making things right.

Handmade Variation Disclaimer

Every Bhadohi Loom rug is individually handmade by skilled artisans. Due to the handcrafted nature of our products:

  • Slight variations in color, texture, size, or pattern may occur

  • Colors may appear slightly different depending on screen settings and lighting conditions

These natural variations are part of the beauty and uniqueness of handmade rugs and are not considered defects.

In certain situations involving minor color variation concerns, we may offer a partial refund while allowing you to keep the rug.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized rugs

  • Gift cards

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

Exchanges

If you would like a different rug, the quickest option is to return the original item and place a new order once the return has been approved.

Unless the exchange is due to our error, customers are responsible for return shipping costs.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason.

To qualify:

  • The item must be unused and in original packaging

  • Proof of purchase is required

Unless the item is damaged or incorrect, customers are responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@bhadohiloom.com.

For any questions regarding returns, refunds, or exchanges, feel free to contact us anytime at support@bhadohiloom.com.